How to deal with cranky voice over customers

How to deal with cranky voice over customers

Most of your voice over sessions will go smoothly. Your clients will be pleasant, friendly and easy to deal with.

But every once in a while you’ll get a cranky client, someone who’s extremely picky and hard to please. The client sounds impatient and cold. You do take after take and you just can’t seem to get it right.

For some people this can be very frustrating. You might feel your blood pressure rising, your face getting hot. Your teeth clench. Your heart pounds. You can barely control your voice and you might even say something you’ll really regret later on.

Or you may have the opposite reaction. You feel yourself getting smaller and smaller. You blush with humiliation. “They hate me, ” you think. You feel faint. Your voice becomes thin and soft.

In situations like this, you must keep your cool and avoid the temptation to speak your mind.

But what do you do? How do get through the session and satisfy the client?

Never fear! I’ve been there and seen it all and I’ll share my helpful advice this week.

Watch this week’s short training video Here Now

After you watch the video be sure to leave a comment. I always love to hear from you so I can support you as you grow your voice over career.

To your voice over success,

Susan Berkley,
Founder, The Great Voice Company

PS

P.S. Don’t miss out! Our next Voice Over Accelerator Bootcamp is March 24-26 at our studios in Englewood Cliffs, NJ. This exclusive Bootcamp for voice over newcomers and emerging talent is strictly limited to 10 people but only a few seats remain. We will definitely sell out. It’s the best place to start and grow your career in 2017. Interested? Call us at 800-333-8108 www.voaccelerator.com or email talent@greatvoice.com

3 Responses to How to deal with cranky voice over customers

  1. Great tips Susan. This situation occurred in my sales career now and then. I would share with them I could see there was an area difficulty and ask if there was something I else I should know so I could understand better where they were coming from.

  2. Susan

    Great tip on how to maintain your composure when nothing seems to sound right for the client.
    By the way really love your new cut and color!

    Cheers

    Tim

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